❓ NDIS Frequently Asked Questions
1) Are you an NDIS-registered provider?
Yes. Holiday YouTopia is NDIS-registered. Eligible supports can be claimed according to your plan budgets and categories.
2) Who is eligible to use your services?
NDIS participants of all ages and support needs. We tailor supports to your goals, preferences, and risk profile.
3) Do you support self-managed, plan-managed, and NDIA-managed?
Yes—ALL management types. We provide NDIS-compliant agreements, quotes, and invoices.
4) Which funding categories can I use?
Common categories: Core (Daily Life / Community Participation), Capacity Building (Social & Community Participation), Short Term Accommodation (STA/Respite), Innovative Community Participation.
5) Can Core funding be used for trips or community access?
Often yes—when supports are reasonable & necessary and mapped to your stated NDIS goals. We help align supports correctly.
6) Do you offer STA / Respite and short stays?
Yes. We plan STA with required support ratios, meals/activities, risk plans, and documentation consistent with NDIS guidelines.
7) Will you map supports to my NDIS goals?
Yes. Every booking includes goal alignment (e.g., independence, community access, social connection) in the service agreement.
8) Are your workers screened and trained?
Yes. NDIS Worker Screening/WWCC, mandatory training, and ongoing supervision. We maintain appropriate insurances.
9) How do you manage safety, risk, and medication?
We complete risk and support plans, obtain consent, and (where appropriate) provide medication prompts/administration per policy and care plans.
10) How are transport and mileage billed?
Per NDIS guidelines with prior agreement (e.g., per-km or agreed transport line item). Confirmed in the service agreement before travel.
11) What’s included in your support rates vs extras?
Rates cover worker time, planning, supervision, documentation. Extras (tickets, accommodation, flights, participant meals) are itemised separately if applicable.
12) Do you provide written quotes and NDIS-compliant invoices?
Yes—itemised by dates, hours, support types, and line items to streamline claiming.
13) What is your cancellation policy?
We follow current NDIS cancellation rules. Specific timeframes and fees are listed in your service agreement and booking confirmation.
14) How do I book?
15) How much lead time do you need to plan a trip?
Day trips: 7–10 days’ notice ideal. STA/longer travel: 3–6 weeks for best availability and risk planning.
16) Where do you operate?
Australia-wide planning. Trips across Australia and selected international destinations depending on your plan and risk assessment.
17) Can family or carers join?
Yes. We coordinate companions and supports so everyone’s needs are covered (costs are itemised transparently).
18) Do you support complex needs or Behaviour Support Plans?
Yes. We work with complex presentations and follow Behaviour Support Plans and restrictive practice requirements where applicable.
19) What support ratios do you offer (1:1, 1:2, etc.)?
We can provide the ratio agreed in your plan/risk assessment—1:1 is standard; 2:1 or group supports available by arrangement.
20) Can you provide progress notes or letters for plan reviews?
Yes. We can supply attendance reports, progress notes, and goal-outcome summaries for plan reviews on request.
21) Do you cater for language, communication, and sensory needs?
Yes. We accommodate communication preferences, interpreters, visual schedules, and sensory-considerate planning where needed.
22) Can you handle accessibility, dietary, and allergy requirements?
Yes. We plan accessible venues/transport and manage dietary/allergy requirements in consultation with you and providers.
23) What’s your complaints and privacy process?
We have a clear complaints pathway and handle data per Australian Privacy Principles. Details are in our Service Agreement and Privacy Policy.
